At The Beauty Lady, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter the door to the moment they leave our incomparable Beauty Salon. Please take a moment to review our policies to ensure you understand our procedures. If you have any questions, just get in touch and we’ll be happy to help.
An email and/or text will come through from a company called "FRESHA". This is the online booking system. It will ask you to create an account and ask you to confirm your booking.
It will ask to pop in card details to pay a deposit to secure the booking.
FAILURE TO PAY A DEPOSIT WILL CANCEL ANY BOOKINGS MADE.
Email reminders will be sent 48 hours prior appointment
Text messages reminders are sent 24 hours prior appointment
Returning clients will get a text or email asking to confirm their next appointment. Failing to do so may result in the appointment being cancelled.
Final payment can be paid by Cash, Bank Transfer or by Card machine.
If you see an appointment you would like to book, email, call or message on social media. If you have a Fresha account it is quick and easy to book.
If you are more than 20 mins late, I may not be able to perform the full treatment.
If you are more than 30 mins late, without contact, I will assume that you will not be arriving for you appointment and mark it as a "No Show".
Full Payment will be taken from the card on file. This will include the Booking fee paid to secure the appointment.
Failure to secure this payment will add a Black mark to your profile and another appointment will not be arranged until payment has been received.
Cancellations within 48-24hours will be charged 50%. This can be waived if cancellation is within certain circumstances. If it is rescheduled again, full payment will be taken.
Cancellations under 24 hours will be charged 100% of the booking. Again, a new booking will not be made until payment is complete.
"No Show" appointments
Failing to arrive for your appointment will incur 100% of the treatment cost. This will be charged against the card on your account. Again, if the payment cannot be received from the card on file, another appointment will not be booked/all other appointments cancelled until payment is received.
Change of mind
If you have booked a few treatments together and decide you want to cancel one or more treatments, a minimum of 48hours notice must be given. If you decide the night before or at the time of your treatment, you will still be charged. This is to follow the cancellation policy.
Please understand this can take appointment time for other appointments, especially late night or Saturday appointments.
Children in the salon
Unfortunately, The Beauty Lady will no longer be able to accept children in the salon under 12, unless they are having a treatment.
The salon insurance does not cover any accidents - if they fall over or touch any chemicals.
Clients will be turned away if they turn up with children, cancellation charges will still apply.